Information For Our Customers
Ordering
By placing an order with Stellen, you agree to abide by our Terms and Conditions. Kindly keep a copy of these Terms and Conditions and your order details for your future reference. We have made the Terms and Conditions simple for easy understanding. Kindly read them thoroughly before placing your order.
By submitting your order, you accept to purchase a product/s, parts, or accessories from us at the prices on the website. A contract is only formed between us when we acknowledge acceptance of your order or dispatch the products, parts, or accessories, whichever is the first.
if you realize a mistake with a submitted order, kindly contact us immediately to correct the error before dispatching the product/s.
Parent/guardian's consent is mandatory for all orders by persons under 18 years.
Website orders
You will have to register on the website and log in using your unique username and password to create an account that you will use to place your order. You are responsible for maintaining the confidentiality of your log-in details. Should you suspect that an unauthorized person obtained your log-in details or any other type of data breach on the website, kindly contact us immediately.
When placing your order, you will be redirected to a secure payment website operated by our online payment service provider, where you can securely enter your payment information. After payment confirmation, you will be redirected to a page with your order details on our website.
We are not responsible for unauthorized access of your account or unauthorized activity on the website as a result of your log-in details becoming compromised unless this is due to our negligence.
Shipping & Delivery
Standard Delivery
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please allow 4-8 business days for processing. If we anticipate a longer lead time, we will let you know by email or by phone. If you have any specific questions about the lead time, please send us this inquiry form with your questions.
You will receive an order confirmation email immediately after you place the order. Once the delivery is arranged, we will send you the shipment notification and tracking information by email. In case you have not received the order confirmation, please check your spam email folder or contact with us. It is important because if you could not receive the confirmation email you could not receive the shipment notification and tracking information as well.
International Shipments
STELLEN does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Payment, Pricing & Promotions
All the prices indicated on the website are inclusive of VAT unless otherwise stated. Payments for products can be made using most credit and debit cards, PayPal and Amazon Pay.
NOTE: All Payments must be made in U.S dollars